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1 Which of the following approaches to leadership studies how contextual factors affect leadership processes?

• The situational approach

• The power-influence approach

• The behavior approach

• The trait approach

 

2 __________ refers to the degree to which an organization’s management focuses on results rather than on the processes used to achieve them.

• People orientation

• Aggressiveness

• Stability

• Outcome orientation

 

3 The __________ explains how a leader’s followers perceive their ability to influence important events.

• emotional contagion theory

• empowerment theory

• leader substitutes theory

• attribution theory

 

4 Chloe works as an editor in a publishing firm. Her workload starts increasing when the firm receives a couple of projects with tight deadlines. Despite her persistent requests, the firm’s management refuses to give her more time or hire new editors. Disillusioned with the firm’s conduct, she decides to resign from the firm and search for a new job. In this scenario, Chloe displays a(n) __________ response to job dissatisfaction.

• loyalty

• voice

• neglect

• exit

 

5 Which of the following types of organizational change is organic in nature and is often guided by individuals who do not always occupy positions of significant authority in an organization?

• Evolved change

• Planned change

• Driven change

• Programmed change

 

6 An advantage of departmentalizing jobs by function is that:

• it increases accountability of performance.

• it helps to serve customers who are scattered across an extensive geographic area.

• it increases efficiency by grouping like specialists from the same field together.

• it aids in addressing the common set of problems each kind of customer experiences.

 

7 Neil, a production manager in a manufacturing plant, is notorious for being indifferent to his subordinates. When Liz, one of his subordinates, reports to him about the safety risks arising from a faulty machine, he completely ignores her concerns. Leslie, another subordinate, who raises a personal issue, faces the same treatment. Over the course of time, Neil’s attitude disappoints the laborers and the rate of attrition increases drastically. In this scenario, Neil engages in __________.

• transformational leadership

• laissez-faire leadership

• servant leadership

• authentic leadership

 

8 Dean and Jill are the interview candidates considered for the post of senior accountant at Tyron Associates, an accounting firm. During the final round of interview, both of them inform Tyron’s management about their inability to work full time for the firm because of family obligations. Considering their skills and limitations, Tyron’s management offers them an alternate work arrangement. It gives Dean and Jill the option to work two and a half days every week and jointly complete 40 working hours. Each of them would receive half the salary the firm would usually pay an accountant who works for 40 hours a week. Dean and Jill accept the offer as the arrangement suits their requirements and expectations. Which of the following alternative job arrangements does Tyron’s management offer in this scenario?

• Telecommuting

• Piece-rate pay

• Job sharing

• Flextime

 

9 Which of the following statements is true of power?

• For power to be exercised, it requires that the goals of exercisers of power and those on whom power is exercised are compatible.

• The influence of power extends upwards, downwards, and laterally with respect to an exerciser.

• Researches on power usually focus on the style in which power is exercised and not on the tactics employed in the process.

• It is impossible for groups to exercise power on individuals or other groups.

 

10 In the context of communication, the term channel refers to:

• the barrier that adversely affects the clarity of a message.

• the medium through which a message travels.

• the check on how successfully a message has been transmitted.

• the actual physical product of a sender’s encoding.

 

11 According to the Big Five Personality Model, __________ is a personality dimension describing someone who is gregarious, assertive, and sociable.

• agreeableness

• emotional stability

• openness to experience

• extraversion

 

12 Work groups are different from work teams in that they:

• generate positive energy through coordinated efforts.

• have members who are individually and mutually accountable.

• interact primarily to convey information.

• have members who have complementary skills.

 

13 A limitation of approaching leadership as a group process is that:

• it fails to address the psychological processes that facilitate leaders’ influence on team members.

• it overlooks leaders’ role in influencing individuals and processes outside their teams.

• it does not give adequate importance to leaders’ efforts to enhance team performance.

• it rarely explains how shared leadership affects team morale and activities.

 

14 Which of the following purposes of communication is served when employees communicate any work-related grievance to their superiors?

• Control

• Motivation

• Emotional expression

• Information

 

15 Pamela owns and operates a retail store that sells home appliances. She has four salespersons directly reporting to her, and she maintains a personal relationship with each of them. She provides job tips to them by narrating her experiences as a salesperson. She also supports them emotionally when they go through difficulties in personal life. Her employees feel connected to her and try their best to perform well. In this scenario, Pamela engages in __________.

• individualized consideration

• idealized influence

• intellectual stimulation

• inspirational motivation

 

16 On the strategy dimension, __________ is the most abstract thing that can be changed in an organization.

• vision

• culture

• structure

• people

 

17 __________ refers to the basis on which tasks in an organization are grouped together.

• Formalization

• Decentralization

• Centralization

• Departmentalization

 

18 Amanda works in a manufacturing plant that produces packaged drinks. Her job task changes every six months. She works alternatively in the production wing and the packaging wing of the plant. This reduces her boredom and allows the plant’s management to utilize her service whenever there is a shortage of workers in any wing. Which of the following methods to redesign a job does the plant’s management use for Amanda in this scenario?

• Job rotation

• Job enrichment

• Telecommuting

• Flextime

 

19 The __________ identifies six personality traits and suggests that an employee’s satisfaction and the employee’s desire to leave a position are dependent on the fit between his or her personality type and the occupational environment.

• expectancy theory

• attribution theory

• personality–job fit theory

• personality–organization fit theory

 

20 Diva Fabric House, a store that sells designer clothes, plans to organize a fashion show to launch its latest collection of designer apparels. Diva’s management forms a team encompassing its purchase manager, public relation manager, finance manager, and facility manager to coordinate the necessary resources and to ensure the smooth execution of the fashion show. In this scenario, the team constituted by Diva’s management is an example of a __________.

• self-managed team

• cross-functional team

• problem-solving team

 

21 According to the Big Five Personality Model, a person who scores high on __________ is responsible, organized, dependable, and persistent.

• extraversion

• conscientiousness

• emotional stability

• openness to experience

 

22 Who among the following individuals is most likely to have a realistic personality type?

• Jim, a mechanic in a factory, whose routine task is to check the machines in the factory

• Rupert, a tourist guide, whose conversational skills help him develop a rapport with tourists

• Helen, a painter, who uses abstract themes in her paintings

• Yuri, a psychologist, who works with a social welfare organization

 

23 Which of the following statements is true of the Myers-Briggs Type Indicator?

• It is limited in its capacity to provide career guidance.

• Its efficiency is strongly supported by an extensive body of research.

• It is an efficient tool to select suitable job candidates.

• It forces an individual into one personality category or another.

 

24 The management of Derot Pharmaceuticals embarks on an exercise to understand its employees’ perception about work processes and environment. It develops a questionnaire in which each employee is required to respond to questions on his or her specific department and to general questions on the organization. Through this questionnaire, Derot’s management intends to collect data on the performance of specific departments and the organization as a whole. It also plans to use this data to identify possible concerns and to solve them. Which of the following organizational development strategies does Derot’s management employ in this scenario?

• Process consultation

• Appreciative inquiry

• Team building

• Survey feedback

 

25 Josh is a project lead in a software firm. He believes that a leader should be a role model for his or her team. Hence, he sets an example by completing his job tasks punctually, being accountable for his actions, and fulfilling his duties as a team player. Josh’s subordinates admire his character and strive to match up to his standards. In this scenario, Josh engages in __________.

• individualized consideration

• intellectual stimulation

• idealized influence

• inspirational motivation

 

26 According to Holland’s personality–job fit theory, an individual with a(n) __________ personality type is most likely to prefer physically demanding activities that need skill, strength, and coordination.

• artistic

• realistic

• investigative

• enterprising

 

27 Fred is the customer relations manager in a retail store. When Linda, one of the cashiers, misbehaves with a customer, Fred reprimands her and asks her to stay off duty for a day. In this scenario, Fred exercises __________.

• reward power

• coercive power

• referent power

• expert power

 

28 A restaurant’s management conducts a survey among its chefs to understand what they like most about the restaurant and its work culture. Most of the chefs who take part in the survey point to the management’s uncompromising quality standards and its willingness to invest time and money to ensure all-round quality. In this scenario, the chefs evaluate the restaurant’s work culture in terms of its __________.

• stability

• outcome orientation

• people orientation

• aggressiveness

 

29 The management of a manufacturing firm notices that its employees are increasingly showing signs of being demotivated and dissatisfied with their jobs. It hires a consultant to suggest possible measures to improve employee satisfaction. The consultant meets each employee personally and inquires about his or her perception about the work environment. During the meetings, most of the firm’s employees reveal that they are unable to maintain a healthy work–life balance because of the fixed work timings that the company follows and suggests that a flexible work schedule would be of great help. The management, after due consultation, implements a flextime policy and with time, employee satisfaction improves. Which of the following approaches to managing organizational change does this scenario illustrate?

• Kotter’s eight-step plan

• Organizational development

• Lewin’s three-step model

• Action research

 

30 __________ refers to the degree to which an individual identifies with a job.

• Job satisfaction

• Psychological empowerment

• Organizational commitment

• Job involvement

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